HomeServe is one of Britain’s best success stories. Going from losing £500,000 in its first year and near closure, to a global business with over 8 million customers.
With 6,000 staff, sales approaching £1 billion, profits of nearly £200 million (EBITDA) and a market capitalisation of over £3 billion in its 25th year.
HomeServe’s 4 global business lines:
Founded by Richard Harpin and Jeremy Middleton in 1993 with the backing of South Staffordshire Water: the winning idea was to remove homeowners’ worries about rogue tradesmen and big repair bills by offering plumbing and drainage cover for a small annual fee.
Today, HomeServe is an international home repairs and improvements business which provides people with access to tradespeople and technology to help them run their homes more easily.
HomeServe operates in 6 countries, offering home assistance cover to over 100 million homeowners through over 600 utility partners.
HomeServe's first 25 years.
Homeserve founded as a joint venture with South Staffordshire Water.
French business launched as a joint venture with Veolia
Entered the USA
De-merged from South Stafforsdhire Water and listed as HomeServe
Acquired Reparalia in Spain
Renewed customer focus following customer service issues in the UK
Took full ownership of France joint venture
Acquired Utility Service Partners Inc. (USP)in North America
Launched LeakBot in the UK
Acquired initial 40% stake in Checkatrade as part of the Home Experts strategy.
Acquired 70% stake in Habitissimo, in Spain, as part of the Home Experts strategy
Joint venture with Edison Energia in Italy
£125m equity placing
Acquired the Dominion Products and Services Inc. (DPS) policy book in North America
Gained 100% control of Checkatrade
A book ‘HomeServe at 25’ tells the story of the business from inception to date was published to celebrate the anniversary in 2018.
For a copy of this book please contact: