homeserve

HomeServe is one of Britain’s best success stories. Going from losing £500,000 in its first year and near closure, to a global business with over 8 million customers.

With 6,000 staff, sales approaching £1 billion, profits of nearly £200 million (EBITDA) and a market capitalisation of over £3 billion in its 25th year.

HomeServe’s 4 global business lines:

 
Membership  Subscription-based home assistance for home owners covering plumbing, heating, electrical, locks, glazing, pest control and technology.

Membership
Subscription-based home assistance for home owners covering plumbing, heating, electrical, locks, glazing, pest control and technology.

Home Experts  On demand, online marketplace to find vetted and reviewed local tradespeople for a broad range of home repairs and improvements.

Home Experts
On demand, online marketplace to find vetted and reviewed local tradespeople for a broad range of home repairs and improvements.

HVAC  A complete solution to the installation, repair, maintenance and financing of heating, ventilation and air conditioning.

HVAC
A complete solution to the installation, repair, maintenance and financing of heating, ventilation and air conditioning.

Smart Home  Development and distribution of technology to enable home automation, including LeakBot, smart thermostats and connected boilers.

Smart Home
Development and distribution of technology to enable home automation, including LeakBot, smart thermostats and connected boilers.

 

Founded by Richard Harpin and Jeremy Middleton in 1993 with the backing of South Staffordshire Water: the winning idea was to remove homeowners’ worries about rogue tradesmen and big repair bills by offering plumbing and drainage cover for a small annual fee.

Today, HomeServe is an international home repairs and improvements business which provides people with access to tradespeople and technology to help them run their homes more easily.

HomeServe operates in 6 countries, offering home assistance cover to over 100 million homeowners through over 600 utility partners.

HomeServe's first 25 years.

1993

Homeserve founded as a joint venture with South Staffordshire Water.

2001

French business launched as a joint venture with Veolia

2003

Entered the USA

2004

De-merged from South Stafforsdhire Water and listed as HomeServe

2007

Acquired Reparalia in Spain

2012

Renewed customer focus following customer service issues in the UK

2012

Took full ownership of France joint venture

2016

Acquired Utility Service Partners Inc. (USP)in North America

2016

Launched LeakBot in the UK

2016

Acquired initial 40% stake in Checkatrade as part of the Home Experts strategy.

2017

Acquired 70% stake in Habitissimo, in Spain, as part of the Home Experts strategy

2017

Joint venture with Edison Energia in Italy

2017

£125m equity placing

2017

Acquired the Dominion Products and Services Inc. (DPS) policy book in North America

2017

Gained 100% control of Checkatrade

A book ‘HomeServe at 25’ tells the story of the business from inception to date was published to celebrate the anniversary in 2018.

For a copy of this book please contact:
Kate.Grocott-Mason@homeserve.com